Shipping Policy

Last Updated: September 13, 2026

At Petzic, we want your order to arrive smoothly and within the expected delivery time. We currently ship orders within the United States.

Order Cutoff Time

Our order cutoff time is 5:00 PM Pacific Time (PT), Monday through Friday.

Orders placed by 5:00 PM PT on a business day will be processed according to our regular processing schedule. Orders placed after 5:00 PM PT, on weekends, or on U.S. public holidays will be processed on the next business day.

Handling / Processing Time

Orders are usually processed within 1–2 business days, Monday through Friday, excluding weekends and U.S. public holidays.

During this time, your order is prepared and made ready for shipment.

Delivery Time

Standard delivery generally takes 3–5 business days after your order has been processed.

Delivery times may vary slightly depending on the destination, carrier, weather, and other circumstances that may affect transit.

Shipping Cost

A $5.99 shipping fee applies to orders under $100.

Orders totaling $100 or more qualify for free shipping.

The final shipping cost will be shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email at the email address provided during checkout.

When tracking information is available, it will be included in the shipping confirmation.

Please allow some time for tracking details to update after shipment.

Lost or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us at support@petzic.com with your order number.

We will review the available shipping information and assist you with the next steps.

Damaged Items

Please check your order when it arrives.

If your item arrives damaged, contact us at support@petzic.com as soon as possible. Please include your order number and clear photos of the product and packaging so we can review the issue.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

We will do our best to help before the order has been processed. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Please review your shipping address and order details carefully before completing your purchase.

Taxes

Any applicable sales tax will be calculated and shown at checkout before you complete your purchase.

The amount of tax may vary depending on your shipping address and applicable laws.

All applicable charges will be shown at checkout before payment is completed.

Our Commitment

At Petzic, we believe in keeping shipping information simple and clear. We work to keep you informed from the time your order is placed until it reaches you.

For questions about shipping or your order, please contact us:

Petzic
2312 Alameda Ave
Alameda, CA 94501
United States

Email: support@petzic.com
Phone: +1 510-671-2903
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT)

Petzic — Cozy Beds. Happy Pets.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.